1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

Return request can be initiated only ‘once per order’  and ‘within 5 days of delivery of the order’, given following conditions are satisfied:

  1. Product(s) should be unused & unwashed
  2. Tags should be intact
  3. Product(s) is/are not purchased in sale/discounted price
  4. Product(s) is/are not custom altered
  5. Product(s) is/are not part of Excluded Category

4. Delivery Terms

Due to covid-19 deliveries could be delayed for short period of time. Orders are usually dispatched within 2-3 business days.

4.1 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.2 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.3 Delivery Time Exceeded

In some case if delivery time has exceeded the forecasted time please contact with courier company.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

7. Sales Tax

Sales tax has included to the price of the goods as displayed on our website

8. Cancellations

Myfablook.com is able to accept cancellations at any time before the order has been dispatched.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at contact@myfablook.com